Things to Remember... Paying Your Water Bill

>   Water bills are mailed out to customers every other month after the 15th.

>   Payment is due by the 15th of the following month.  Payment can be made in person (cash, money order or
     check), through the mail (check, money order), or through on-line banking.

>   If your water bill payment hasn’t been received by the due date, a Late Fee is added to your
     water bill and a Reminder Notice will be mailed to you.

>   The Water Service Reminder Notice will also include a deadline date to pay your bill to avoid having your
     water service turned off.

>   If your water bill payment hasn’t been received by 5:00 pm on the day prior to the deadline 
    date, your water service will be turned off the following day, and an additional Shut Off Fee will
    be added to your water bill.

>   Your water service will not be turned on until payment in full (bill amount plus shut off fee) is
     received.

>   If a customer is unable to pay their water bill by the due date, they can call our office during
     normal business hours and ask for a “promise to pay” which will be accepted in most cases.

>   If the customer doesn’t keep their “promise to pay”, water service will be turned off without
     further notice, and this option becomes unavailable in the future.

>  For those customers who use on-line banking to pay their bills, PLEASE NOTE:

    Special Districts Administration staff suggests to avoid late fees and possible water service
    disconnections, start your on-line banking payment process as soon as you receive your bill.
    Many customers have waited too long, and by the time payment is received, their account has
    been charged an additional late fee.  Please include your account number with payment.

 

Lake County Special Districts
Telephone (707) 263-0119
Fax (707) 263-3836
230A Main Street
Lakeport, CA 95453