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Long-Term-Care Ombudsman

Long-Term-Care OmbudsmanThe Ombudsman program advocates on behalf of residents in long term care facilities, working to protect residents rights, investigating and resolving complaints made by or for residents, address quality of care/quality of life issues, provide training, education and technical assistance, monitor rules, regulations and legislation

Ombudsmen work to resolve problems and concerns of individual residents by creating a presence through regular unannounced visits, monitoring conditions and care, and providing a voice for those unable to speak for themselves.

The Ombudsman Program staff and state certified Ombudsman volunteers are authorized by federal and state law to visit nursing homes, residential care and assisted living facilities to ensure that residents' rights are protected and that they are treated with dignity and are receiving quality care.

Ombudsmen are trained advocates, educated in the needs, rights and issues of residents living in long-term care facilities. They are knowledgeable in the state and federal regulations governing longterm care facilities.


Ombudsman Program of Lake and Mendocino Counties
18170 Main St., Unit D
Lower Lake, CA 95457
(707) 262-4525 (Monday - Friday, 8:00 am - 5:00 pm)
Email: aaa@dss.co.lake.ca.us

California State CRISISline number: 1-800-231-4024
(This CRISISline is available to take calls and refer complaints 24 hours a day, 7 days a week.)